Q: What is the first step in the customer engagement process?
A: The first step in our customer engagement process is a free consultation call to assess the customer’s current challenges and questions. This call is designed to help us understand your needs and requirements, and to determine if our services are a good fit for your organization.
Q: Is there any cost associated with the initial consultation call?
A: No, the consultation call is provided to our customers at no cost.
Q: What happens after the consultation call?
A: After the consultation call, we conduct an analysis of the findings and all the dependencies. We then present you a complimentary report of findings.
Q: What happens if a customer decides to engage in our services?
A: If a customer decides to engage in our services, we will provide a complete advisory report on the findings and action plan. This report will include detailed information on the solutions and recommendations presented in the advisory report.
Q: What is included in the paid advisory report and action plan?
A: The advisory report and action plan will provide recommendations and solutions for addressing the challenges and questions identified during the consultation call.
The complete advisory report provides a clear and comprehensive analysis of the challenges and questions identified during the engagement, and provides actionable recommendations for addressing them.
Our comprehensive reports uses industry standards by emphasize the importance of providing clear and comprehensive analysis and actionable recommendations in TCG’s advisory reports. These standards also emphasize the importance of transparency, objectivity, and confidentiality in the consulting process. By following these standards, TCG can ensure that our advisory reports are of high quality and provide value to ourclients.
- Management Consulting Standards:
The International Organization for Standardization (ISO) has developed a set of standards for management consulting services (ISO 20700). These standards emphasize the importance of providing clients with clear and comprehensive reports that are based on sound analysis and that provide actionable recommendations. ISO 20700 also emphasizes the importance of transparency, objectivity, and confidentiality in the consulting process. - Financial Consulting Standards:
The CFA Institute has developed a set of ethical and professional standards for financial analysts and consultants. These standards require that financial reports be based on accurate and reliable data, and that they provide clear and comprehensive analysis and actionable recommendations. The CFA Institute also emphasizes the importance of transparency, objectivity, and confidentiality in financial reporting. - Marketing Consulting Standards:
The American Marketing Association (AMA) has developed a set of guidelines for marketing consulting services. These guidelines emphasize the importance of providing clients with clear and comprehensive reports that are based on sound analysis and that provide actionable recommendations. The AMA also emphasizes the importance of transparency, objectivity, and confidentiality in the consulting process.
Q: Can customers choose to not engage in our services after receiving the advisory report and action plan?
A: Yes, customers are not obligated to engage in our services after receiving the complimentary advisory report and action plan. However, we are always available to answer any additional questions and provide guidance as needed.
Q: Do you provide recommendations for implementation partners as part of the engagement process?
A: Yes, as part of the complete report, we can provide recommendations for implementation partners if the engagement requires it.
Q: What sets your team apart from other industry professionals?
A: Our team consists of industry professionals with current experience in the field. We bring a wealth of knowledge and expertise to each engagement, and are dedicated to providing our customers with the highest level of service and support.